IT Service Delivery Coordinator bij/via The International Baccalaureate

Omschrijving

IT Service Delivery Coordinator
Location: The Hague

Main responsibilities:
The IT Service Delivery Coordinator is a member of the IT Infrastructure and Operations team reporting
into the IT Service Delivery Manager, and will be responsible for the day to day operation of the IT
Service Desk and Deskside Support services. This includes responsibility for the handling of user
escalation, coordination of resources, scheduling work and monitoring progress against schedules to
ensure that the support service provided is operational to SLA standard.

Main requirements:
• At least 5 years experience in a IT Service Desk and Deskside operational role;
• Ability to build key working relationships, both within the IT function and cross-departmentally;
• Excellent communication skills and must be comfortable and proficient in handling difficult user
situationsescalations;
• Experience in working with vendors to define and drive service improvement plans;
• Experience in BMC Remedy OnDemand;
• Experience of working for an international company, preferably in a service environment;
• Highly proficient in the use of spreadsheets, word processing and presentation software;
• ITIL v3 – Foundation certification as a minimum;
• Experience in Project Management would be a plus.

Location:
The position will be based in The Hague, The Netherlands.

Apply
Please submit your application by using the link:

http://internationalbaccalaureate.has-jobs.com/I/11907/V280/apply

The International Baccalaureate is an equal opportunities employer.

Agency calls not appreciated.

Keywords: IT operations, IT support, ICT, Service Delivery Management.

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